Water can reach carpeted areas through a burst pipe, leaking washing machine, overflowing appliance, damaged roof or stormwater entering a property. In Campbelltown, local flooding can also affect properties through the Georges River and Hawkesbury-Nepean catchments. NSW SES identifies both catchments as relevant to the Campbelltown area.

The first priority after water enters a property is to identify the source, make the area safe and prevent the affected carpet and underlying materials from remaining wet for longer than necessary. The appropriate response also depends on where the water came from. Clean water from a supply pipe presents a different cleaning problem from stormwater or floodwater, which may contain contaminants.

Identify Where the Water Came From

The source of the water determines how the affected carpet should be handled.

A burst internal water pipe may release relatively clean water, while a blocked drain, sewage overflow or flood can introduce bacteria, chemicals, mud and other contaminants. NSW Health warns that floodwater may contain sewage and chemicals and recommends minimising contact with floodwater during clean-up.

Before attempting to clean a flooded carpet, property owners should establish whether the water came from a broken or leaking water pipe, a washing machine or dishwasher, an overflowing toilet or drain, a leaking roof, stormwater entering through doors or other openings, or external flooding.

If the source is still active, stopping the water entry comes before carpet cleaning. Otherwise, newly cleaned or dried materials can become wet again.

Remove Standing Water and Wet Items Promptly

Once the area is safe, standing water should be removed and wet items separated where possible.

NSW Health recommends removing wet floor coverings, rugs, mats, furniture and other affected items after flooding. Where floor coverings are removed, the floor underneath should also be thoroughly cleaned and dried before new material is installed.

Carpet can retain water below its visible surface. Underlay can also absorb and hold moisture, meaning that drying only the carpet pile may leave damp material underneath.

Furniture should not simply be returned to its original position while the carpet and flooring are still damp. Heavy furniture restricts airflow and can create areas where moisture remains trapped.

Dry the Carpet and the Area Beneath It

Drying should begin as soon as it is safe to do so. NSW Health recommends opening doors and windows on dry days and using fans to assist with drying after flood damage. It also recommends checking for trapped water and mud in wall or floor cavities.

The surrounding room matters as much as the carpet itself. Moisture released from wet carpet enters the indoor air, so ventilation and air movement help remove that moisture.

Where carpet has been saturated, drying should account for the underlay and floor beneath it. A carpet can feel relatively dry on top while moisture remains underneath.

NSW Health also advises that materials which cannot be completely cleaned and dried may need to be discarded.

Be More Cautious With Storm and Flood Water

Stormwater and floodwater should not be treated in the same way as a clean household spill.

Floodwater can carry sewage, chemicals, mud and other contaminants. NSW Health recommends protective clothing, including suitable footwear, gloves and eye protection, during flood clean-up.

Wet carpet affected by contaminated water may not be suitable for ordinary household cleaning. NSW Health states that absorbent materials such as carpet may need professional cleaning or replacement when contaminated with mould and unable to be adequately cleaned.

Electrical safety is another consideration. Electrical equipment that has been exposed to floodwater should not be used until it has been inspected by an appropriately licensed electrician.

This is particularly relevant where water has reached power points, electrical appliances, floor-level wiring or other electrical equipment.

Watch for Moisture and Mould After the Carpet Looks Dry

The end of visible water does not necessarily mean the drying process is complete.

Mould can grow in damp areas with inadequate ventilation. NSW Health identifies carpets, particularly those with jute backing, as materials where mould can develop when moisture accumulates.

Warning signs after water damage include a persistent musty smell, carpet that remains cool or damp underneath, visible discolouration, mould appearing around carpet edges or nearby walls, damp skirting boards or flooring, and moisture returning after the area initially appears dry.

Mould can also develop in concealed areas. NSW Health recommends checking behind furniture and cupboards and in wall and floor cavities following flood damage.

For Campbelltown properties affected by a burst pipe, appliance leak or storm event, the key is to deal with the water source quickly, remove standing water, dry affected materials thoroughly and determine whether contaminated or moisture-damaged carpet can be safely restored.